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| Which Solution ComfortSeat® is right for me? |
Click here for a chart, illustrating how to pick the best unit for your special needs, click here to contact customer support, or call toll-free  .
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| How does each unit operate? | Each unit operates differently, but are all easy to operate. They either require a press of a button, a turn of a dial, or the press/pull of a lever. Click here, and then click on the individual product to read a description of how it works. |
| Do I have to replace my toilet? |
No. Solution ComfortSeat® units install on your existing toilet. Only certain irregular-shaped designer toilets are incompatible, and may need to be replaced to use one of our units. Click here to contact customer support online, or call us toll-free at , if you have any questions.
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| Do I have to replace my toilet seat? | Several units replace your existing seat, while other units install under your existing seat (or a specialty seat, purchased from us). Click here, and then click on the individual product to see if it replaces your existing seat, or not. |
| My home has very hard water... Is this OK? |
Solution ComfortSeat® electric units like the SCS-5000 and SCS-130 may be prone to blockage, due to sediment and hard water buildup. We have small water filters available which may help reduce hard water buildup, and prolong the life of the unit. They are easy to install, and each filter lasts between 9 ~ 12 months, depending on usage. They cost only $14.50 each, plus $6 S&H, and are available by Clicking here to contact customer support, or calling us toll-free at , to order. Our non-electrical units aren't as prone to blockage, and can be easily cleaned by suberging in a hard water buildup remover.
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| Is this a bidet? |
They technically aren't bidets... Per mandate, the federal classification of a TRUE bidet is exclusively the traditional stand-alone non-electric porcelain fixtures. The term "bidet" is often applied to other consumer toilet-mounted hygiene units as a convenience, but it is really a misnomer. In actuality, such units are designated "adaptive toileting aids," with "bidet features." This has been set to avoid consumers, plumbing professionals, and agencies from confusing the two different product categories.
Solution ComfortSeat® units take the original simple concept of the bidet, and modernizes it to help assist physically challenged users with special needs or people who want exceptional assistance, without the need to transfer to a separate washing unit. They are classified as an "Adaptive Durable Medical Toileting Assistive Aid." If you are planning on getting reimbursement, remember... DO NOT to call this unit a "bidet" (true bidets are not covered by most insurance plans, as they are considered luxury items), but a "Durable Medical Toileting Assistive Aid" when speaking with your agent. |
| Is the unit easy to install? |
Solution ComfortSeat® units are designed to be quickly and easily installed by an ablebodied person - NO PLUMBER REQUIRED. An ablebodied adult can typically install most of our units with just a flat-head screwdriver and an adjustable-wrench in under 40 minutes (penetrating spray may be used to help loosen old seats). A handyman can typically install a unit in under 20 minutes. Each unit uses a "T-Valve" that hooks up to the fresh water supply pipe behind your toilet, which supplies the unit and your toilet tank with fresh water. Several units require a 110V North American standard three-prong grounded electrical outlet within 4' of the commode (if one isn't available, one can typically be installed very easily, or use an extension cord). Irregular plumbing may require certain adapters, which are available at most hardware and plumbing supply stores. Every unit comes with easy-to-read instructions. |
| Can I get a set of instructions to look at? |
Click here to contact our customer support team, or call toll-free if you would like us to email or fax a specific set of instructions to you. Adobe PDF manuals are available for some units, upon request. |
| Is financial assistance or reimbursement available for these units? |
There are actually a number of ways you can get financial assistance for purchasing a Solution ComfortSeat® unit, and assistive accessories through private insurance providers, government agencies, veterans administration, associations and more. Please call us toll-free at to speak with one of our customer care agents. They will help you find a way to afford a Solution ComfortSeat® unit. Click here to view several low-cost units, as well.
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| Do you have local dealers? |
There are several dealers that carry the Solution ComfortSeat® line of products. Click here to contact customer support online, or call us toll-free at , if you need help finding one of our authorized dealers.
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| Can I return a unit? |
If your Solution ComfortSeat® unit isn't compatible with your plumbing, toilet, bathroom or doesn't appear to be the right unit for you, you can return it within 30 days if the unit has not been used, less S&H. A 5% ~ 10% restocking fee may be applied. After 30 days, special conditions may be applied for returns. Due to the nature of medical products, we are unable accept a unit that has been used. Other restocking fees may apply if units are returned with water in the tank, if parts are damaged or missing, or if there is damage to the unit. Click here to view our entire return policy. Click here to contact customer support online, or call us toll-free at , for details or for Return Authorization. We will not accept returns without a valid Return Authorization.
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| What are your unit warranties? |
Solution ComfortSeat® units are warrantied to be free of manufacturing defects. Each unit has a different warranty period, displayed on the individual item descriptions. We also offer extended warranties for many units. Click here to contact customer support online, or call us toll-free at , for warranty details. Generally, our product warranties cover malfunctions and defects in the unit. They do not cover damage done to the unit, although we can repair/replace most damaged components at a reasonable price.
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| How are units shipped? |
We ship Solution ComfortSeat® units using several different carriers. Within the contiguous 48 United States, units will generally arrive within 1 to 4 weeks (typically within 7 days). Expedited shipping, international shipping, and special shipping options are available upon request. Click here to contact customer support online, or call us toll-free at , for options.
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| How are units repaired / serviced? |
Solution ComfortSeat® units are top-quality, designed for use in hospitals and nursing homes, and rarely require service. If a unit experiences a malfunction, is damaged, or is in need of service click here to contact customer support online, or call us toll-free at , for parts, support or replacements. Click here to see our return policy.
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| Can I have a catalog sent to me? |
Click here to contact customer support online, or call us toll-free at , and we'll send you our entire literature kit 100% FREE to you, via United States Postal Service First Class Mail. You are under no obligation to buy, and no salesperson will call you (unless requested).
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| Are you reputable sellers? |
Great Ideas Inc., the manufacturer of the Solution ComfortSeat®, has been in business since 1964. We are long-time Better Business Bureau Members, in good-standing. We use the safe and secure PayPal shopping cart, offering multiple levels of safety and security for buyers. We use reputible shipping companies to send all orders. For our electronic data, we use deep-encryption featuring triple 256-bit cyphers (AES-Twofish-Serpent) that exceeds the standards of the National Institute of Standards and Technology (NIST) of the United States. Click here to review our privacy policy. Please feel free to click here to contact customer support online, or call us toll-free at to speak with a friendly customer care agent, if you have any questions.
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| How do I contact customer support? |
Click here to contact customer support online, or call us toll-free at . Our friendly and helpful customer care team is waiting to assist you!
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